Our two teams – based in The Netherlands and India – work in close tandem to come up with innovative solutions and approaches to all your IT problems.
We are Gold partner of Oracle and specialized in developing various add-ins and interfaces for Oracle Service Cloud(RightNow). In addition, we are Oracle Reseller partner (EMEA).
- WeSquare specializes in developing add-ins and integrations for Oracle’s Service Cloud software, in addition to providing IT consulting and implementation services.
- Our teams love building projects from functional design and see it through development. They also are dedicated to coming up with the most innovative solutions for integrations and add-ins for RightNow.
- In addition, we develop various products that can be implemented using RightNow CRM with ease. These products are aimed at increasing RightNow’s functionalities effortlessly, like our Outlook add-in or Forward & Track add-in.
- We develop using PHP(Customer Portal), .Net, C#, (JSON) Services and the RightNow SOAP/PHP API.
WHY ORACLE SERVICE CLOUD
To thrive in today’s customer empowered environment, brands need to deliver the best customer experiences when, where and how customers want it. Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.
- Oracle RightNow Web Experience – Oracle RightNow Web Experience provides a rich online customer experience solution so consumers can research, purchase, or resolve issues from any device. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.
- RightNow Social Experience – Oracle RightNow Social Experience enables brands to manage social interactions as a fully integrated part of the customer experience. Oracle RightNow Social Experience is designed to extend the customer experience to the places where consumers are learning, sharing, and buying across the social web.
- RightNow Contact Center Experience – Oracle RightNow Contact Center Experience delivers end-to-end management of the customer journey through unified records, interfaces, and knowledge. Even your junior agents are able to deliver exceptional experiences consistently across every channel for operational efficiency and service excellence.
- RightNow Engage – Through closed-loop marketing and integrated analytics, Oracle RightNow Engage enhances the customer experience by delivering proactive, highly personalized communications while providing brands with real-time actionable insights to build loyalty and drive revenue
- RightNow Policy Automation – Provide dynamic, precise and personalized customer advice experiences via self service, call center and face-to face channels. Policy Automation enables your organization to capture, manage and deploy complex policies for benefit eligibility determination, tailored incident creation, welfare payments, tax obligations, education course credits, license and permit eligibility, insurance premiums, needs analysis, and much more.