The Cost Calculator in a few user-friendly steps
- Simply select our competitive and clear base package for OSC implementation for the total costs of only € 9,000 ex VAT.
- Also add to our high-quality base package for OSC implementation by selecting the modules your company needs.
- The calculator presents you an indicative overview of your total costs, so you know what we will approximately charge you on completing your tailored implementation and innovative applications for OSC.
OSC Base implementation includes
- Analysis session
- Kick-off Functional Design Document (FFD)
- Implementation stage
- System & Integration testing
- Training of the admin + documentation
- User Acceptance Testing (UAT) and modifications
- Go Live & Go Live Support
Implemenation – Key features:
• Multi-channel (mail, phone, social (if applicable))
• Knowledge Management (for Agent, Customer)
• Default Customer Self-Service (FAQ, call, ask a question)
• Email, Surveys (NPS), Marketing mailings (if applicable)
• Dashboard (admin/agent)
• Reports (6 customized by W2 & hundreds out-of-the box)
• 1 interface, 2 queues, 3 profiles, 2 SLA’s, 1 type per workspace, 2 dashboards
• Up to 20 users
Start the Cost Calculator now
|Base implementation||€ 9.000|
|OPTIONAL MODULES ON TOP OF BASE IMPLEMENTATION:|
|Extra users (per 20 extra)||€ 300|
|Conversion of old data||€ 2.400|
|Integrations with external systems (per basic integration)||€ 3.000|
|Extra interface/language (per interface)||€ 600|
|Training of Agents (per 6 / 1 day)||€ 900|
|Extra training day||€ 900|
|Extra mailbox per interface (up to 4)||€ 300|
|Extra queues (up to 4)||€ 300|
|Extra profiles (up to 4)||€ 300|
|Extra SLA’s per interface (up to 4)||€ 300|
|Customized Mail templates||€ 600|
|Customized Customer Portal||€ 1.500|
|5 extra Customized Reports (above 6)||€ 600|
|Extra Workspace||€ 300|
|Extra Dashboard||€ 300|
|Extra own domain for Customer Portal||€ 300|
Note that the prices in the calculator are excluding VAT, excluding OSC licence fees and excluding any additional SLA.
Also, do keep in mind that we offer additional innovative applications to deploy OSC software successfully in your particular business environment. These applications are not included in the Cost Calculator, but as we use the modest rate of € 75 / hour ex VAT, you will keep benefiting from our consistent quality of work at the absolute lowest costs!
Talk to us (firstname.lastname@example.org / +31 321 841 655) to discuss your specific wishes.