We are proud Showmax has chosen WeSquare as partner for implementing Oracle Service Cloud in their customer contact center.
The goal is to increase customer satisfaction via:
– multichannel support
– having all necessary info available
– improve customer satisfaction
– reduce contact time
– great knowledge base
– reports giving the needed info
– better analytics

Well Oracle Service Cloud is the best option in this case!

About Showmax

Showmax is an internet-based subscription video on demand service supplying an extensive catalogue of TV shows and movies. By leveraging relationships with major production studios from across the globe, Showmax delivers both world-class international content as well as the best of specialised local content. Showmax is accessible across a wide range of devices from smart TVs and computers to smartphones and tablets.

About the implementation

The implementation will be in 3 stages and will be containing:

Stage 1
– Kick-off / Define scope
– Implementation of Oracle Service Cloud (Agent desktop for 3 countries)
– Developing dashboard (outside RightNow)

Stage 2
– Customer Portal – Customized Chat (Chat APi)

Stage 3
– Customer Portal – Knowledge base
– CTI Integration
– Social Listening

Customized Chat RightNow

Showmax