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Oracle Service Cloud

News – Merry Christmas and a happy 2017!

wesquare merry christmas and a happy new year 2017

WESQUARE wishes you Merry Christmas and a Happy New Year. It would be really glorious to give you a festive bottle of sparkling Champy! But even more festive, it would be that you are contributing to the education of children with mental disabilities in Surinam. Therefore, WeSquare has chosen to save the cost of the    […]

News – Attachment Bulk Download add-in

The previous Months we have been helping our Oracle Partner Capventis in developing some add-ins for a client of them. One of these add-ins is the ‘Attachment Bulk Download’. ” Oracle Service Cloud allows the attachment of files to all standard and custom objects. The most common uses are when staff attach files to Contacts,    […]

News | iBood live with Oracle Service Cloud

iBOOD.com kiest uit diverse CRM leveranciers voor Oracle Service Cloud om nieuwe richting te geven aan hun serviceverlening, zodat de groei kan worden gefaciliteerd maar ondertussen de klanttevredenheid flink verbeterd kan worden om de concurrentie voor te blijven. iBOOD, zelfstandig onderdeel binnen Metro en Mediamarkt, in Amsterdam, heeft net als ons moederbedrijf MediaSaturn Holding (moederbedrijf    […]

Blog | MissionGold trip to Oracle Direct in Dublin

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Last week, on behalf of WeSquare, I went to an event in Dublin-Ireland from 11 April to 13 April 2016. This event was for Partners of Oracle Benelux. The trip was a mix of business and fun. Monday On Monday we travelled to Dublin which was a bit tricky as we flew from Brussels airport    […]

News | Redesign website goedopweg.nl LIVE

WeSquare - Goedopweg LIVE

The new website is LIVE. Proud to pronounce we finished the project of redesigning the website of Goedopweg for the Provence of Utrecht. The idea was to implement a user friendly design and make it responsive, so it will work perfectly on mobile and tablet as well. About What we do: working together for accessibility.    […]

Blog | Proactive customer support is the need of the hour

Blog - Wesquare - Proactive customer support is the need of the hour

Customer service falls in two brackets: Reactive customer service A customer is browsing your web store and has a question. Typically, they find a contact page, call or email you and wait for a response. Proactive customer service It means anticipating customer issues and addressing them proactively. This can take a number of forms from    […]

Blog |Technologie helpt bij jouw mobiliteit

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TECHNOLOGIE HELPT BIJ JOUW MOBILITEIT Op een mooie herfstdag hebben we een afspraak met Bart de Haan, werkzaam binnen de afdeling Communicatie van Rijkswaterstaat (RWS) Midden Nederland. Bart is Communicatie Adviseur en ingehuurd door RWS. Hij was eerder betrokken bij projecten als de verbreding van de A27/A28 in het kader van de ‘spoedwet aanpakken’ en    […]

News | Kick-off V&D Oracle Service Cloud Implementation

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We are proud V&D has chosen WeSquare as partner for implementing Oracle Service Cloud in their customer contact center. The goal is to increase customer satisfaction and sales via: – multichannel support – having all necessary info available – increase FTR – great knowledge base – reports giving the needed info – better analytics Well    […]

Blog | JDEdwards and Oracle Service Cloud at Illy Coffee

OSC - JDE integration by WeSquare

JD-Edwards and Oracle Service Cloud at Illy Coffee
. 
 Illy Coffee was looking for a solution to manage outbound campaigns with lead contacts stored in JD-Edwards. Through an agile response WeSquare (Certified Specialist Gold Partner in EMEA) created a proof-of-concept integration between Oracle Service Cloud (RightNow) and JDE over the weekend. This impressed the customer    […]

News | Independer excited about hybrid approach for Oracle CX environment

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Independent comparison site uses Oracle Siebel and Oracle Service Cloud next to each other to further optimize customer experience. The Dutch comparison site Independer uses Oracle Service Cloud for its new service for comparing energy providers. This cloud solution supports in the field of web, social networks and contact centers. Independer uses the Oracle Service    […]