In need of or planning to implement a CRM application, and hesitating to either go for Oracle B2C Service or Salesforce? In this blog we will review both and list the 5 key differences between these two leading CRM giants. But first, let’s start off with some...
DIRECT MESSAGING WITH ORACLE SERVICE CLOUD: WHAT’S NEW? Last week we described a blog about the 9 most important reasons for allowing your organization to benefit from Direct Messaging your customers with Oracle Service Cloud (Oracle B2C Service/ RightNow/...
As part of Oracle’s continuing investment into the development of Oracle B2C Service (Oracle Service Cloud/RightNow), in 2017 Oracle started the development of the Browser User Interface (BUI). An intuitive webapplication that is designed to offer more...
Daniel Newman principal analyst of Futurum Research and CEO of Broadsuite Media Group cannot state it better. Even now, in the midst of a global pandemic, there is one thing that still accounts for every organization. People still want to be treated well. Customers...
Everything is becoming more and more digital and mobile, everything has to be faster and faster. The latest developments in mobile and messaging apps are moving faster than ever, and there is more choice than ever before. With over 3 billion monthly mobile messaging...
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