Technological advancements and the resulting efficiencies have increased customer expectations drastically, increasing the demand for Field Service Management (FSM) – (Oracle Field Service Cloud). The global market for FSM is predicted to reach 5.39 billion by...
In a short period of time, COVID-19 has overwhelmed our lives around the globe, and forced us to change our thoughts on our standards and how we operate. As up and till the Coronavirus emerged, WeSquare experienced a steady flow of business growth, the...
With Oracle Service Cloud we have significantly improved service levels and customer experience. First contact resolution is up from 50% to 80%, customer contact time is down, agent efficiency has shot up, and our managers can make informed decisions to drive...
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