Daniel Newman principal analyst of Futurum Research and CEO of Broadsuite Media Group cannot state it better. Even now, in the midst of a global pandemic, there is one thing that still accounts for every organization. People still want to be treated well. Customers...
Everything is becoming more and more digital and mobile, everything has to be faster and faster. The latest developments in mobile and messaging apps are moving faster than ever, and there is more choice than ever before. With over 3 billion monthly mobile messaging...
There have been many learning moments worldwide due to the pandemic and are still ongoing. We found out that human contact is even more important than we thought, we found out that working from home is more possible than previously thought, and we found out that CRM...
Nowadays, offering a customer journey that meets and exceeds the expectations of your visitors and recurring customers is key to expanding your business. In a world in which we expect instant and personal service both the live chat and the direct messaging...
The world is changing every day and this is becoming more and more visible. From working in an office to working from home, the rise of crypto currencies, from sobriety to nothing is too crazy and so is the world of customer CX. Customers both B2C and B2B expect more...
A successful digital transformation is impossible without monitoring your customers’ experience. In fact, most of the digital transformation initiatives have arisen from addressing the pain points of customers, looking at the innovation needs of the business,...
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