by WeSquare | Jan 29, 2026 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, Uncategorized, WeSquare, WeSquare Headquarters
Many organizations have relied on Oracle Service Cloud (formerly RightNow) for years as the backbone of their customer service operations. It is a mature, reliable platform that supports case management, omnichannel customer interactions and service workflows. At the...
by WeSquare | Jan 15, 2026 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, Uncategorized, WeSquare, WeSquare Headquarters
Oracle Fusion: A New Platform Oracle Is Developing — and What It Means for Service Cloud Users If you’re using Oracle Service Cloud (B2C Service / RightNow), you may have come across references to Oracle Fusion Service and wondered: What is Oracle Fusion exactly? How...
by WeSquare | Oct 9, 2025 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, WeSquare, WeSquare Headquarters
🎯 15 Years of Partnership: Our Formula for Lasting Success with Oracle B2C Service CRM This year marks our fifteenth(!) year of partnering up with small, mid-sized and even large service-oriented enterprises to get the most out of their Oracle B2C Service CRM...
by WeSquare | Sep 25, 2025 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, WeSquare
Smarter Customer Service: How Chatbots and Service Agents Strengthen Each Other In the world of digital service, everything revolves around speed, efficiency, and customer experience. Companies are investing heavily in chat options to support their customers directly...
by WeSquare | Sep 18, 2025 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, WeSquare, WeSquare Headquarters
Oracle CX and Direct Messaging From Centralized to Personal: Why the Direct Messenger Service for Oracle CX Is a Game-Changer: “One central entry point, with the warmth and power of local contact.” Direct Messenger Add-In for Oracle CX: Combine central efficiency with...
by WeSquare | Jun 5, 2025 | Oracle Service Cloud, Oracle Service Cloud / B2C Service, Uncategorized, WeSquare, WeSquare Headquarters
How WeSquare helps to unlock the power of AI in Oracle B2C Service / RightNow The rapid rise of Artificial Intelligence (AI) is transforming the way businesses operate, innovate, and serve their customers. While major corporations are already leveraging AI to cut...
