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ORACLE SERVICE CLOUD AND THE TRANSITION TO ORACLE FUSION: A PRACTICAL MIGRATION ROADMAP
Many organizations have relied on Oracle Service Cloud (formerly RightNow) for years as the backbone of their customer service operations. It is a mature, reliable platform that supports case management, omnichannel customer interactions and service workflows. At the...
ORACLE FUSION: WHAT SERVICE CLOUD USERS SHOULD KNOW
Oracle Fusion: A New Platform Oracle Is Developing — and What It Means for Service Cloud Users If you’re using Oracle Service Cloud (B2C Service / RightNow), you may have come across references to Oracle Fusion Service and wondered: What is Oracle Fusion exactly? How...
THE FUTURE OF SOFTWARE DEVELOPMENT: WHY HYBRID TEAMS ARE BECOMING THE NEW STANDARD
The Future of Software Development: Why Hybrid Teams are becoming the New Standard The way we build software has changed dramatically in recent years.Remote work is no longer an exception — it’s the norm. Teams collaborate across cities, countries and time zones, and...
MAXIMIZING ROI WITH ORACLE B2C SERVICE CRM: OUR FORMULA FOR LONG-TERM SUCCESS
🎯 15 Years of Partnership: Our Formula for Lasting Success with Oracle B2C Service CRM This year marks our fifteenth(!) year of partnering up with small, mid-sized and even large service-oriented enterprises to get the most out of their Oracle B2C Service CRM...
SMARTER CUSTOMER SERVICE: HOW CHATBOTS AND SERVICE AGENTS CAN STRENGTHEN EACH OTHER WITHIN ORACLE B2C SERVICE
Smarter Customer Service: How Chatbots and Service Agents Strengthen Each Other In the world of digital service, everything revolves around speed, efficiency, and customer experience. Companies are investing heavily in chat options to support their customers directly...
DIRECT MESSAGING AND ORACLE CX
Oracle CX and Direct Messaging From Centralized to Personal: Why the Direct Messenger Service for Oracle CX Is a Game-Changer: “One central entry point, with the warmth and power of local contact.” Direct Messenger Add-In for Oracle CX: Combine central efficiency with...
ORACLE B2C SERVICE / RIGHTNOW AND AI
How WeSquare helps to unlock the power of AI in Oracle B2C Service / RightNow The rapid rise of Artificial Intelligence (AI) is transforming the way businesses operate, innovate, and serve their customers. While major corporations are already leveraging AI to cut...
SUPERCHARGE CX: INTEGRATE WHATSAPP, FB MESSENGER & MANY MORE INTO ORACLE B2C SERVICE (RIGHTNOW)
Revolutionize CX: integrate Whatsapp, FB messenger & many more into Oracle B2C Service (RightNow) Transformative in nature, our Messenger Integration platform revolutionizes how you engage with your customers through Oracle B2C Service/ RightNow. Seamlessly...
10 BIGGEST AND MOST COMMON SALESFORCE NEEDS
About Salesforce Salesforce is a cloud-based customer relationship management (CRM) platform that helps organizations manage their sales, marketing, customer service, and other business operations. It provides a suite of applications and tools designed to improve...