There have been many learning moments worldwide due to the pandemic and are still ongoing. We found out that human contact is even more important than we thought, we found out that working from home is more possible than previously thought, and we found out that CRM...
Nowadays, offering a customer journey that meets and exceeds the expectations of your visitors and recurring customers is key to expanding your business. In a world in which we expect instant and personal service both the live chat and the direct messaging...
The world is changing every day and this is becoming more and more visible. From working in an office to working from home, the rise of crypto currencies, from sobriety to nothing is too crazy and so is the world of customer CX. Customers both B2C and B2B expect more...
The COVID- 19 pandemic has affected practically every industry. There is no industry that has not suffered organisational and financial challenges. Companies are looking for ways to solve these issues while making sure that the needs of their clients, consumers, and...
With the current pandemic, most employers deal with a remote it team. With almost the whole workforce working remotely, it becomes extremely important to keep them engaged and motivated. Engaged employees do not work just to collect their pay cheques at the end of the...
Executives of every company look for ways to help it operate in the most efficient way possible – irrespective of the size of the company. Spending a lot of time with drawn-out processes and complicated tasks makes it difficult for companies to remain profitable and...
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