As part of Oracle’s continuing investment into the development of Oracle Service CX (Oracle Service Cloud/RightNow), in 2017 Oracle started the development of the Browser User Interface (BUI). An intuitive webapplication that is designed to offer more...
Hiring 1 or more remote developers or Outstaffing witnessed a spectacular 159% growth over the last 12 years. And is even expected to grow another 25-30% more due to the covid-19 spin-off. Despite this spectacular growth and the fact that cities like Bangalore, Pune,...
Daniel Newman principal analyst of Futurum Research and CEO of Broadsuite Media Group cannot state it better. Even now, in the midst of a global pandemic, there is one thing that still accounts for every organization. People still want to be treated well. Customers...
Everything is becoming more and more digital and mobile, everything has to be faster and faster. The latest developments in mobile and messaging apps are moving faster than ever, and there is more choice than ever before. With over 3 billion monthly mobile messaging...
There have been many learning moments worldwide due to the pandemic and are still ongoing. We found out that human contact is even more important than we thought, we found out that working from home is more possible than previously thought, and we found out that CRM...
Nowadays, offering a customer journey that meets and exceeds the expectations of your visitors and recurring customers is key to expanding your business. In a world in which we expect instant and personal service both the live chat and the direct messaging...
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