ENHANCED DASHBOARDS
Improve your grip on the operations, and empower your decisions designing state-of-the-art and customized dashboards with the enhanced dashboards add-in
STATE-OF-THE-ART REPORTING FOR VALUABLE INSIGHTS AND BETTER DECISIONS
BRING ALL THE DATA TOGETHER IN ONE PLACE
Bring all the data from your Oracle Service Cloud environment and other customer support tools together in one place.
MERGE ALL IMPORTANT AND RELEVANT DATA
Merge all important and relevant data into one or multiple stunning and user-friendly dashboards.
GENERATE BETTER INSIGHTS
Draw better and deeper insights from your KPI’s and metrics.
IMPROVE YOUR UNDERSTANDING
Obtain a holistic view of your operations, and gain a better understanding of your business results
MONITOR AND MANAGE YOUR PERFORMANCE
Monitor the performance of your service department, and manage business results actively and effectively.
MERGE ALL RELEVANT DATA INTO ONE OR MULTIPLE STUNNING DASHBOARDS TO UNLOCK VALUABLE INSIGHTS
- How many cases come in every day?
- What are they about?
- How many cases did we solve?
- How much time was needed?
- How many cases remain unsolved?
- How satisfied are our clients with the solution offered?
- How did each agent perform?
- How did we perform as a team?
With the Enhanced Dashboards add-in that WeSquare developed, you merge all relevant and important data from your Oracle Service Cloud environment and other tools into one or multiple stunning dashboards. The add-in enables you to enhance your operations at your contact center, and to improve your decision-making by leveraging your instinct, and eliminating the unknown.
Note: This add-in can be licensed of the shelf, enabling you to save both time and budget with regards to development and the implementation of the add-in.
“INSIGHTS DRIVE SUCCESS: ALL THE ANSWERS IN ONE PLACE.“
COMPATIBLE
Compatible with all major browsers, Android, and IOS, ‘talks’ to Oracle Service Cloud, and interacts with API’s and ODBC links.
USER-FRIENDLY
Possibility to expose and share the dashboards on an open internet.
REAL TIME
Possible to render near real-time data
COST-EFFICIENT
No additional Oracle Service Cloud licenses required.
KPI's monitored
Minutes monitored anually
CLIENTS
EXAMPLE
