ENHANCED DASHBOARDS

Enhance your grip on the operations, and empower your decisions by designing and applying state-of-the-art and customized dashboards.

STATE-OF-THE-ART REPORTING FOR VALUABLE INSIGHTS AND BETTER DECISIONS

BRING ALL THE DATA TOGETHER IN ONE PLACE

Bring all the data from your Oracle Service Cloud environment and other customer support tools together in one place.

MERGE ALL IMPORTANT AND RELEVANT DATA

Merge all important and relevant data into one or multiple stunning and user-friendly dashboards.

GENERATE BETTER INSIGHTS

Draw better and deeper insights from your KPI’s and metrics.

IMPROVE YOUR UNDERSTANDING

Obtain a holistic view of your operations, and gain a better understanding of your business results

1

MONITOR AND MANAGE YOUR PERFORMANCE

Monitor the performance of your service department, and manage business results actively and effectively.

WITH THE ENHANCED DASHBOARD ADD-IN, YOU MERGE ALL RELEVANT DATA INTO ONE OR MULTIPLE STUNNING DASHBOARDS TO UNLOCK VALUABLE INSIGHTS.

Taking control of your performance, and becoming stronger, better, and more competitive every day requires actual and relevant insights:
  • How many cases come in every day?
  • What are they about?
  • How many cases did we solve?
  • How much time was needed?
  • How many cases remain unsolved?
  • How satisfied are our clients with the solution offered?
  • How did each agent perform?
  • How did we perform as a team?

With the Enhanced Dashboards add-in that WeSquare developed, you merge all relevant and important data from your Oracle Service Cloud environment and other tools into one or multiple stunning dashboards. The add-in enables you to enhance your operations at your contact center, and to improve your decision-making by leveraging your instinct, and eliminating the unknown.

Note: This add-in can be licensed of the shelf, enabling you to save both time and budget with regards to development and the implementation of the add-in.

INSIGHTS DRIVE SUCCESS: ALL THE ANSWERS IN ONE PLACE.

COMPATIBLE

Compatible with all major browsers, Android, and IOS, ‘talks’ to Oracle Service Cloud, and interacts with API’s and ODBC links.

USER-FRIENDLY

Possibility to expose and share the dashboards on an open internet.

REAL TIME

Possible to render near real-time data

COST-EFFICIENT

No additional Oracle Service Cloud licenses required.

KPI's monitored

Minutes monitored anually

CLIENTS

EXAMPLE

CONTACT US