CANON MEDICALS
Oracle Service Cloud Portal development and business consultancy
ABOUT CANON MEDICAL
Canon Medical Systems is a global leader in medical imaging and healthcare technology, and a subsidiary of Canon Inc. Headquartered in Japan, the company develops a wide range of advanced diagnostic solutions, including MRI, CT, ultrasound, and X-ray systems, as well as healthcare IT platforms that support clinical workflows.
With a strong focus on innovation and precision, Canon Medical helps healthcare providers improve diagnostic accuracy, streamline operations, and enhance patient outcomes. Guided by its “Made for Life” philosophy, the company is committed to delivering high-quality, reliable technologies that support both patients and medical professionals, while building long-term partnerships across the global healthcare sector.
ABOUT THIS PROJECT
To accelerate the development of a new portal in a cost-effective way, Canon partnered with WeSquare. We provided a dedicated, experienced team that collaborates closely with their Product Owner, ensuring efficient delivery, scalability, and continuous improvement.
Why
Hospitals often rely on manual processes for managing appointments and medical devices. The goal of this portal is to provide a centralized web application to manage devices, appointments, users, manuals, and service reports. It also enables users to easily submit support requests, which are then handled by the back office.
Who
The solution is live in the UK, Germany, Switzerland, Austria, Spain, France, Italy, Portugal, Sweden, Belgium and The Netherlands.
Technologies
The multi-language portal is developed on Oracle Service Cloud (RightNow) Customer Portal (PHP). The platform is integrated with the Customer database, ERP, Engineer Field Service, document management system, AWS, and other systems.
Key Features
- Single Sign-On secure login
- View devices and details per assigned location
- Access and download service reports for appointments
- Access and download device manuals in multiple languages
- View, accept, or decline maintenance appointments
- Manage users within assigned locations (view/edit/deactivate)
- Dashboards
- Affiliations, allow users to access multiple hospitals and departments
- Fully integrated with other Canon Medical Systems platforms (e.g. Academy)
User Profile & Preferences
- View and edit personal information
- Manage interest preferences
Support & Requests
- Submit GDPR personal data requests (e.g. email change, company update, deletion requests)
- Report issues such as:
- Missing devices
- Missing reports or data
- Portal-related issues
- View and manage support requests
Service Requests
Service requests were previously created via integrations or manually.
The portal now enables users to create and track their own service requests directly.
Team size: 1 day a week (NL) / 3 FTE (India)
Technologies: Oracle Service Cloud (RightNow), PHP, APIs (JSON), integrations, AI, Angular