INDEPENDER

Oracle Service Cloud Implementation & Enhancements

ABOUT INDEPENDER

Independer was established in 1999 with the aim to make the financial world more transparent and fairer. They notice abuse, compare services and products and help almost 1 million customers to make better decisions as they manage their financial life.

ABOUT THIS PROJECT

We are proud Independer has chosen WeSquare as their partner for implementing Oracle Service Cloud in their energy platform customer contact centre.
The aim of this project was to optimize the customer experience and the customer satisfaction by optimizing the service they offer to their (new) customers and offering them an efficient and an effective customer journey:

  • Implementation of the Oracle Service Cloud in their Contact Centre
  • Importing their products into their new service system
  • Integrating existing work flows into the agent’s work spaces
  • Integrating online information flows into the database

Solution

The implementation project contained 3 stages:

Stage 1
– Kick off / Analysis / Documentation
– Implementation of Oracle Service Cloud
– Importing products

Stage 2
– Development of the Customer Portal
– Development of required middleware service
– Training for their trainers/admin

Stage 3
– Connect supplier API’s to the middleware service

Skills

  • .Net/C#

  • jQuery

  • Json Webservices

  • OSC (RightNow)

  • OSC API

CONTACT US

Franciscusweg 249 - kantoor 1A 1216 SG Hilversum, The Netherlands

+31 853 012 993

info@wesquare.nl