- In the first place, as chatbots powered by artificial intelligence (AI) are becoming increasingly sophisticated in handling customer inquiries and providing automated support. More and more businesses are using AI-powered chatbots to handle routine queries, provide quick responses, and assist with basic problem solving. Resulting in a faster and more efficient customer service
- Secondly, as Direct Messaging service offer excellent opportunities to streamline processes, more and more businesses are using Direct Messaging service to implement and automate workflows setting up predefined responses, routing messages to the appropriate team members, and automating certain tasks. Which helps them to manage high volumes of messages efficiently, reduce response times, and improve overall productivity
- And thirdly, rather than solely relying on reactive customer inquiries, a growing number of businesses are taking a proactive approach to engage with customers through direct messaging. Which includes sending personalized messages, product updates, order notifications, and other relevant information. Proactive engagement helps businesses stay connected with customers and build stronger relationships.
In order to help companies that use Oracle B2C Service as their CRM application to integrate direct messaging into their communication portfolio, WeSquare developed the Messenger Integration add-in. An innovative add-in that enables you to integrate WhatsApp, Facebook Messenger, Instagram, Telegram, WeChat, LINE, SMS, Apple Business Chat, and many other instant messenger services with your Oracle B2C Service CRM solution. And that provides you with everything you need to start messaging your customers wherever they are, and to handle all customer service requests directly. The add-in is highly valued and recommended by organizations that aim to deliver an optimal customer experience by improving their accessibility for their clients. Contact us for more information