ORACLE B2C SERVICE
DEVELOPERS & PROJECTS

Your best possible technical partner to implement, integrate, customize, optimize and manage your Oracle B2C Service application for 30 to 40% less budget. Or to hire one or more Oracle B2C Service remote developers for rates ranging from €15 to €35 per hour.

MAXIMIZE YOUR INVESTMENT IN THE ORACLE B2C SERVICE SOLUTION FOR THE BEST PRICE POSSIBLE!

OFFICIAL

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EXPERIENCED TECHNICAL PARTNER

With over 15 years of experience managing the most complex and challenging Oracle B2C Service systems, we are your best possible technical partner to maximize your investment in Oracle B2C Service.

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ONE STOP SHOP

Our Oracle B2C Service Experts not only help you with the implementation, but also provide valuable tips & tricks on how to get the best out of your Oracle B2C Service, build integrations, migrate data, and develop all add-ins you need to create a 360 degrees client view and the ultimate online service experience for your customers.

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BEST VALUE FOR MONEY

Applying a perfectly balanced mix of our Indian and Dutch IT experts in our project teams, and working  in the SCRUM we ensure that:

  • We apply the most cost-efficient approach to handle your project
  • We deliver high quality within the shortest time frame
  • You get the best price possible

IMPLEMENTING AND IMPROVING ORACLE B2C SERVICE IN THE MOST COST EFFECTIVE MANNER IS WHAT WE DO BEST.

Oracle B2C Service combines Online, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud. It enables organizations to offer customers the ultimate online service experience and to build trust, strengthen relationships, increase adoption and enhance sales, while reducing costs and effort.

As an Oracle Gold Partner, Certified Specialist and Oracle Reseller partner (EMEA), we are a specialist in implementing Oracle B2C Service, and your best possible technical partner to integrate, customize, enhance and manage your CRM application. Our specialty is to design and develop an integrated end-to-end solution that is tailored to your specific business needs, and designed to deliver the best possible service experience (CX) for all your customers.

Our added-value

  • We have over 15 years of experience in implementing, integrating, optimizing and managing the most complex Oracle B2C Service systems around the world
  • With our Oracle B2C Service development team in India and using an efficient mix of Indian developers and Dutch seniors in our project teams, we save at least 30 to 40% budget in the process
  • Every developer you hire from our Indian Oracle B2C Service development team is or will be permanently employed by us. Which provides a solid basis for a long-term collaboration
  • With our own office in Hyderabad, we are able to act fast and locally attracting and housing additionally required Oracle B2C Service developers
  • To optimize the Customer Service (CX) you deliver, and to enhance in- and external processes, we developed several addons like Messenger Integration, Forward & Track, Enhanced Dashboards and Average Handling Time. Addons that you can  implement instantly, and that save you a lot of valuable time and development costs enhancing your system.

WITH OVER 15 YEARS EXPERIENCE AND OUR OWN DEVELOPMENT TEAM IN INDIA, WE GET THE VERY BEST OUT OF EVERY ORACLE B2C SERVICE APPLICATION FOR 30 TO 40% LESS BUDGET.

UNIQUE APPROACH

At WeSquare we make sure you always have the right Oracle B2C Service expert(s) at the table who genuinely takes joy in finding the most effective solution and cost-effective approach to get the best out of your Oracle B2C Service solution.

Applying a perfect mix of Indian developers and Dutch seniors in all our project teams, and working according to the Agile-Scrum method we guarantee:

  • The most effective project approach and the best possible price
  • High quality deliverables
  • A short lead time for each project
IMPLEMENTATION & INTEGRATION

The implementation and integration of your Oracle Service Cloud solution can be time and therefore cost consuming, and even frustrating.

At WeSquare we help you to design and develop an integrated end-to-end solution that is tailored to your specific business needs and designed to deliver the optimal service to every client. We are proud to uphold an impressive track record in this regard, and always find a way to create the most complete (360 degrees) client-view and the most cost-effective approach.

CUSTOMIZATION & ENHANCEMENT

With over 15 years of experience in managing, customizing and enhancing the most complex Oracle Service Cloud systems, we are expert in getting the best out every Oracle system we encounter, developing any kind of add-in and integration you can think of.

Many of the add-ins that we have developed can be licensed off-the-shelf which enables you to save both time and budget.

Examples of Add-ins and integrations that we have built:

  • Forward & Track
  • Messenger Integration
  • Time Tracker (Average Handling Time)
  • Enhanced dashboards
  • Contact duplication Add-in
  • De-duplication Add-in
  • Create outbound incident
  • MS Outlook Add-in
  • Download Multiple attachments
  • CTI System Integration Add-in (SWYX)
MANAGED SERVICES

If you suffer from staffing constraints that make it challenging to keep up with day-to-day administration of your Oracle Service Cloud implementation, or you are just looking for a little extra help modifying procedures, processes and codes in your Oracle Customer Portal pages, our OSvC Managed Services is just the solution for you!

It grants you full access to our Certified Oracle Service Cloud Support Team, and the most experienced Oracle Service Cloud experts and developers who will do everything within their power to help you get the best out of your system. And to make sure your system is always optimized, high performing and available in every situation.

They can provide you with 24/7 proactive incident handling and can assist you with everything ranging from simple administration tasks, to consulting and training, and managing complex configurations and customizations.

Years of experience

Completed Oracle B2C Service Projects

4 EXAMPLES OF OFF-THE-SHELF ADD-INS WE DEVELOPED:

MESSENGER INTEGRATION (Customer Experience Optimization)

 

 

 

 

 

MESSENGER INTEGRATION ADD-IN

Messenger Integration add-in enables you to integrate every messenger service platform you can think of within your c CRM. 

DESCRIPTION

This Oracle B2C Service add-in provides you with everything you need to start messaging customers wherever they are, handling all customer service requests directly and creating a more modern and intimate customer experience (CX). It improves the accessibility of your service desk, helps to complete your customer service solution and enables you to optimize the customer experience.

KEY FEATURES

  • Handle every messenger app in a single chat interface, like any other chat in Oracle B2C Service
  • Make answering easy with integrated standard answers in Oracle B2C Service
  • Handle chats in multiple languages
  • Create and configure your own customized bot for Facebook Messenger, Telegram and Line
  • Set your own auto responses when and whenever you want, for example outside office hours
  • Select answers from your knowledge base and integrate them in your chats
  • View all chat history prior to the chat in the same window
  • Transfer a chat to a colleague or conference a chat with multiple agents
  • Get excellent reporting and extensive analytics with detailed information about all your chats
  • Create your own customised application with our API
  • Send a link to your clients where you can video call real-time over WebRTC

SUPPORTED MESSENGER APPS

  • Whatsapp
  • Facebook Messenger
  • Instagram
  • Telegram
  • SMS
  • WeChat
  • Line
  • Apple Business Chat

SUPPORTED FEAUTURES

Share:

  • Documents
  • Camera
  • Gallery (photos)
  • Audio
  • Location
  • Contacts

MORE INFORMATION

Click here for more information about this Oracle B2C Service add-in

 

SKILLS

  • .Net/C#
  • Javascript
  • Json Webservices
  • OSvC (Rightnow)
  • OSC API
  • PHP
AVERAGE HANDLING TIME (Performance Optimization)

 

 

 

 

 

 

AVERAGE HANDLING TIME

Enhance the efficiency of your service desk: Reveal how long it is taking service agents to resolve each call, live chat session, or email, and enhance the efficiency of your service desk by reducing the amount of time needed to resolve each service request.

ADD-IN DESCRIPTION

According to Forrester, 66% of adults believe that the most important thing a company can do is value their time. Monitoring how well your customer service team is meeting this demand, requires a metric that you can use to monitor your success. The Average Handling Time (AHT) is a popular metric that can help. It’s used by many contact centers as a data point and KPI to measure and to reveal how long it is taking service agents to resolve each call, live chat session, or email, and provides unique insight into the performance of the service team as a whole and every single (external) service agent in it. Enhancing your grip on the Average Handling Time enables you to reduce the amount of time needed to resolve (specific) service requests while increasing the customer satisfaction and not breaking the bank.

KEY FEATURES

  • Lower the number of calls, live chats, and emails in your queue
  • Differentiate between the quality and quantity of time spent with a customer

INFORMATION

Click here for more information about this Oracle Service Cloud add-in

SKILLS

  • .Net /C#
  • Javascript
  • Json Webservices
  • OSC (Rightnow)
  • OSC API
  • PHP
FORWARD & TRACK ADD-IN OR CP (Incident Management)

 

 

 

 

 

 

FORWARD & TRACK ADDIN OR CP

Forward incident requests to external people and track progress

ADD-IN DESCRIPTION

First line agents often come across questions or issues they do not know the answers to, but someone without access to Oracle B2C Service does…
How to effectively inform an external person, exchange messages, manage relevant information and solve the incident without leaving the Oracle B2C Service workspace? WeSquare has developed the Forward & Track add-in that enables agents to forward incidents and to communicate with external people that have no access to Oracle B2C Service, and to logg and track the progress on the follow-up in their Oracle B2C Service.

KEY FEATURES

• Involve external people in the incidents that have no access to Oracle B2C Service in the incident management, without acquiring additional Oracle B2C Service licenses for them
• Forward information on these incidents to an e-mail address
• Track the progress on these incidents within your Oracle B2C Service application
• Display and logg external replies and attachments in the incident thread in your Oracle B2C Service application
• Make use of the reminder service solving these incidents
• Logg all activities
• Maintain mail templates in Oracle B2C Service

MORE INFORMATION

Click here for more information about this Oracle B2C Service add-in.

SKILLS

  • .Net /C#
  • Javascript
  • Json Webservices
  • OSC (Rightnow)
  • OSC API
  • PHP
ENHANCED DASHBOARDS (Performance Optimization)

 

 

 

 

 

 

ENHANCED DASHBOARD

Make better decisions by eliminating the unknown

ADD-IN DESCRIPTION

Taking control of your performance and becoming  stronger, better, and more competitive every day requires actual and state-of-the-art insights; How many cases come in? What are they about? How many cases did we solve? What time was needed? Are there cases are unsolved? How satisfied are our clients with the solution offered? How did each agent perform in this process? The enhanced dashboards add-in enables you to design customized dashboards that deliver state-of-the-art insights, and to make better decisions by eliminating the unknown:

  • Bring your data from your Oracle B2C Service application environment and other tools, together in one or multiple stunning dashboards
  • Merge your data to unlock valuable insights and spot trends
  • Design completely customized dashboards
  • Capture insights from your KPI’s and metrics in a way that makes sense for your business
  • Gain a better understanding of your business results
  • Monitor the performance of your service department and every agent
  • Manage business results actively and effectively

KEY FEATURES

  • Compatible with all major browsers, Android and iOS
  • Near real-time date
  • Talks to Oracle B2C Service, but can also interact with API’s and ODBC links
  • No additional Oracle B2C Service licenses required
  • Create multiple state-of-the-art dashboards
  • Possibility to display the dashboard on the open internet

MORE INFORMATION

Click here for more information about this Oracle B2C Service add-in

SKILLS

  • .Net/C#
  • Javascript
  • OSC (Rightnow)
  • OSC API
  • PHP

LATEST PROJECTS

IMPLEMENTATION SERVICES

In order to optimize the service Independer offers their (new) customers, and the customer experience, we helped Independer to implement Oracle B2C Service at their energy platform customer contact center.

OPTIMIZATION SERVICES

In order to optimize the customer experience business partners have calling their service centre, we developed an Oracle B2C Service add-in that integrates their CTI with Oracle B2C Service application.

ORACLE B2C SERVICE IMPLEMENTATION

In order to increase customer satisfaction, boost sales and simplify contact management, WeSquare (together with Alfa Sistemi) helped Illy to implement Oracle B2C Service at their customer contact center.

FAQ

WHY CHOOSE WESQUARE AS YOUR ORACLE B2C SERVICE PARTNER?

The main reasons for selecting WeSquare as your trusted IT partner to implement, integrate or customize your Oracle B2C Service solution:

  • As our certified experts have over 15 years of experience managing the most challenging Oracle B2C Service systems, they are able to step in where others stop or fail and to service 99% of all the requests they get from our clients.
  • In addition to providing you with our tips & tricks to get the best out of your Oracle B2C Service solution, our experts can also help you to implement an integrated end-to-end Oracle B2C Service solution that is tailored to your specific business needs and designed to achieve the optimal service level, and to build the integrations and or develop the add-ins you need to create the ultimate online service experience for your customers.
  • Many of the add-ins we implement (such as ‘Messenger Integration‘, ‘Enhanced Dashboards‘, ‘Forward & Track‘ and ‘Average Handling Time‘) can be licensed ‘off-the-shelf’, enabling you to save both time and budget optimizing your Oracle B2C Service system.
WHAT IS ORACLE B2C SERVICE?

Oracle B2C Service is an enterprise-grade software solution that combines the power of contact center applications and customer service systems in one convenient platform. It offers a comprehensive set of tools that facilitate social, web, and contact center customer services in a single hub so that users no longer need to invest in multiple applications to manage their support efforts.

 

WHY ORACLE B2C SERVICE?

With this program at your disposal, you can have access to best-in-class features for web customer service, cross-channel contact center management, knowledge management, policy automation, and field service management. These allow you to do everything ranging from engaging customers and mobilizing agents to boosting office collaboration and improving overall customer experience. You may also use this platform to automate a number of repetitive back-office tasks so that you can address the concerns of your customers faster and deliver quality support through the preferred channels of your clients.

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